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Tour Payment Policy:
Non-refundable
deposit of $25 per person due at time of booking, remainder due 30 days
prior to tour date. Payment due in full if tour is booked with less then
30 days to tour date. |
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Tour Refund
policy:
If you have reservations for a
open group tour and
cancel more then 10 days prior to your tour date, you have a choice of booking another
tour for the same season, or receiving a refund for the amount of the
tour minus the twenty five dollar non-refundable deposit. No refund if
you cancel less then 10 days before your tour date.
Private
Group tours must be cancelled 30 days before tour date. |
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Weather cancellation policy:
ACS reserves the
right to cancel a trip due to unsafe weather. Our rain policy calls for
cancellation in steady rain, while light rain or the chance of showers
does not automatically mean the end of a trip. Only ACS can determine if a
trip will be cancelled. Cancellation decisions will be made on the day
before a
trip by 11:00 a.m. You will be notified by phone if a trip has been
cancelled, or you may call the shop at 516-755-2453 after 11:00
a.m. on the day before a trip.
If you have
reservations for a trip that gets cancelled / postponed, due to rain, you have a
choice of booking another trip for the same season, or receiving a
refund for the amount of the trip minus the twenty five dollar
non-refundable deposit. Rain cannot be stopped, but we do our best to
keep you dry and happy.
If the weather
changes during a trip, we will do our best to accommodate you and
continue with safe activities. Please understand that cancellation
decisions are made for your safety and are made at the discretion of the
trip leaders. All decisions made by trip leaders are non-negotiable. |
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Canceled Tours?
ACS has the
right to cancel any tour at any time. If we cancel your tour for any
reason,
besides weather, you will receive a full refund. |
Where do the tours meet?
When you book a tour you will receive an email with
a map link and directions to our meet location. You
will be notified of any changes in the tour start
location with a phone call & email.
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How Early Should I Arrive at the Tour Starting point?
You should arrive
at least 20 minutes before tour start time. This allows time to check in
and get ready for the tour. Tours start on-time and NO Refund for late
arrival. |
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Can I bring my own
bike?
You are welcome to bring your own bike; however, we assume no
responsibility for the safety of nor any damage to your bike while on
tour with us. We cannot be responsible for scratches or other damages that may
be incurred.
Moreover, while riding your own bike with us, you will be
responsible for any required roadside maintenance as well as any parts
or tubes as needed. |
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What's for lunch?
Our menu changes
with the season to take advantage of the best locally produced foods.
Contact us for specific food requirements, and we will do our best to
accommodate your needs. Lunch always includes a variety of all of the
food you will need to fuel your body for the ride. You can count on
carbohydrates, protein, fruits, veggies and desserts to satisfy all of
your taste bud needs. |
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What kind of clothing should I
wear?
Any comfortable clothing that you would normally wear for an active day
is fine—shorts and T-shirts are acceptable. Wicking fabrics are always a
great option. Cycling apparel is often the best choice and always
appropriate. Be sure to wear comfortable closed toe shoes; sandals are not
recommended for safety reasons. Many of our trips are in coastal
locations, which tend to vary in weather. Remember to check the forecast
before your trip to plan properly for the day. |
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What else should I bring? Sun
Block, Camera, Sun Glasses, Light Jacket, Hat for when you are not
riding. Cell Phone |
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What if I "taste" too much
wine?
At ACS we do not recommend drinking wine when
cycling. We always suggest to our guests:
"swirl, sniff, sip & spit"!
We hope you find a bottle (or more) you would like to purchase and
really enjoy later.
If you do choose
to drink, rather than taste the wines please let our leaders know, and
we will be happy to shuttle you back in the support vehicle. |
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What if I get a flat tire?
Our trip leaders
are experienced cyclists and can assist in flat changing and other
roadside repairs. Any repairs performed on a personal bicycle may occur
a service fee. |
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What if I get lost?
You will have a
detailed cue sheet with directions for your ride, but if, at any time,
you find yourself lost call our trip leaders, and we can either direct you
back on course or send a leader to find you. |
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Do you do corporate outings?
Yes! A day away
from the cubicle can be a great way to revitalize a team. We will
develop a program of outdoor activities to meet your needs whether it’s
facilitated team-building exercises, hiking, biking or any combination
of activities for the day. Contact us to discuss your team outing. |
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Have more
questions?
Call Us 516-755-2453 |
